Terms and Conditions 

Agreement between User and www.h2oheroes.co 
Welcome to www.h2oheroes.co. The www.h2oheroes.co website (the "Site") is comprised of various web pages operated by H2o Heros LLC ("H2O Heroes"). www.h2oheroes.co is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.h2oheroes.co constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. 
 
www.h2oheroes.co is an E-Commerce Site. 
 
H2O Heroes offers premium pressure washing and mobile auto detailing services tailored to the requirements of residential, commercial, and industrial clients in San Diego, CA. Our wide array of pressure washing services encompasses cleaning exterior surfaces such as siding, driveways, sidewalks, parking lots, restaurants, gas stations, and more. We are committed to delivering professional, efficient, dependable services that uphold the highest quality standards.
In addition to our expertise in pressure washing, we deliver exceptional mobile auto detailing services. Our detailing packages are crafted to rejuvenate and uphold the pristine condition of vehicles, providing convenience and luxury directly to our clients' doorsteps. From thorough hand washes and interior vacuuming to advanced treatments like paint correction and ceramic coating, our mobile detailing services cater to a diverse range of vehicles, ensuring they maintain a fresh and new appearance.
Our website serves as a comprehensive platform for clients to explore our service offerings, schedule appointments, and gain insights into how H2O Heroes can address their unique cleaning and detailing needs. We remain dedicated to delivering exceptional results and unparalleled customer satisfaction in every service we offer. 
 
Privacy 
Your use of www.h2oheroes.co is subject to H2O Heroes's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices. 
 
Electronic Communications 
Visiting www.h2oheroes.co or sending emails to H2O Heroes constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 
 
Children Under Thirteen 
H2O Heroes does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.h2oheroes.co only with permission of a parent or guardian. 
 
Cancellation/Refund Policy 
H2O Heroes Mobile Auto Detailing Services Policies

Cancellation and Rescheduling Policies

Cancellation Policy:

- 24-Hour Notice: Cancellations must be made at least 24 hours prior to your scheduled appointment. Failure to provide adequate notice will result in a cancellation fee of $50.
- Same-Day Cancellations: Cancellations made on the day of the appointment will be charged 50% of the total service cost.

Rescheduling Policy:
- 48-Hour Notice: Rescheduling is allowed without penalty if done 48 hours before the scheduled service.
- Less than 48-Hour Notice: Rescheduling within 48 hours of the appointment may incur a $50 fee, subject to availability.

Preparation Policy

Vehicle Access:
- Please ensure that your vehicle is accessible and has enough space around it for our team to work effectively.

Personal Belongings:
- Please remove all personal belongings and valuables from your vehicle before the service. Our team should not remove child car seats and booster seats. Clients are responsible for removing and reinstalling these seats for proper cleaning.

Damage Policy

Pre-Existing Conditions:
- We are not responsible for any pre-existing damage to your vehicle. Any existing damages will be noted before starting the service.

H2O Heroes Pressure Washing Services Policies

Cancellation Fee:
- A cancellation fee amounting to half of the service rate shall be imposed if notice is not provided within 48 hours of service or if H2O Heroes cannot proceed with the wash due to incomplete steps 1-4.

Preparation Steps:
1. Ensure that a reachable water spigot is turned on.
2. Securely close all windows and doors.
3. Keep all pets indoors for the duration of the appointment and two hours after the technicians have left.
4. Clear the work areas of any objects and remove any flags, doormats, vehicles, or sensitive materials from the areas that will be washed.

Failure to complete these steps will result in delayed services. 

​

Terms and Conditions for eGift Cards:

Usage: H2O Heroes eGift Cards can be redeemed for any services provided by H2O Heroes, including mobile auto detailing and pressure washing.

 Expiration: Our eGift Cards do not expire and can be used at any time.

 Non-Refundable: eGift Cards are non-refundable and cannot be exchanged for cash.

 Loss or Theft: H2O Heroes is not responsible for lost, stolen, or unauthorized use of eGift Cards.

 Multiple Cards: Multiple eGift Cards can be combined for a single transaction.

 Redemption: To redeem, provide the eGift Card code when booking services online or directly to our team during scheduling.

 Additional Fees: There are no additional fees associated with the use of eGift Cards.

 Legal Compliance: Use of eGift Cards is subject to applicable state laws and regulations.

 Changes: H2O Heroes reserves the right to change these terms and conditions at any time without prior notice. Changes will be posted on our website.

By purchasing or using an H2O Heroes eGift Card, you agree to these terms and conditions. For any inquiries, please contact our customer service team.

 

Auto-Renewal Disclaimer

By enrolling in our maintenance wash packages, you are consenting to the following auto-renewal terms:

 

Automatic Renewal: Your subscription will be automatically renewed at the end of each billing cycle (monthly) at the standard subscription rate unless you cancel before the renewal date.

 

Cancellation Policy: You retain the right to cancel your subscription at any time with a 30-day notice. To initiate cancellation, please contact our customer service team at 858-207-6949 or info@h2oheroes.co.

 

Billing: Your chosen payment method will be charged automatically at the commencement of each billing cycle. In the event that we are unable to process your payment, your subscription will be suspended until payment is received.

 

Modifications: You are able to adjust your subscription plan at any time. Any changes will become effective at the beginning of the subsequent billing cycle.

 

Refunds: No refunds will be issued for partial months or unused services if you cancel after the billing cycle has commenced.

 

Notification: A reminder email will be sent prior to the renewal date to inform you of the impending charge.

 

Agreement: By subscribing, you are affirming your agreement to these auto-renewal terms and conditions.

 

We appreciate your patronage of H2O Heroes. Should you have any inquiries regarding our auto-renewal policy, please do not hesitate to contact us at 858-207-6949 or info@h2oheroes.co.

Links to Third Party Sites/Third Party Services 
www.h2oheroes.co may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of H2O Heroes and H2O Heroes is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. H2O Heroes is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by H2O Heroes of the site or any association with its operators. 
 
Certain services made available via www.h2oheroes.co are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.h2oheroes.co domain, you hereby acknowledge and consent that H2O Heroes may share such information and data with any third party with whom H2O Heroes has a contractual relationship to provide the requested product, service or functionality on behalf of www.h2oheroes.co users and customers. 
 
No Unlawful or Prohibited Use/Intellectual Property 
You are granted a non-exclusive, non-transferable, revocable license to access and use www.h2oheroes.co strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to H2O Heroes that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 
 
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of H2O Heroes or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. 
 
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. H2O Heroes content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of H2O Heroes and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of H2O Heroes or our licensors except as expressly authorized by these Terms. 
 
Third Party Accounts 
You will be able to connect your H2O Heroes account to third party accounts. By connecting your H2O Heroes account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature. 
 
International Users 
The Service is controlled, operated and administered by H2O Heroes from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the H2O Heroes Content accessed through www.h2oheroes.co in any country or in any manner prohibited by any applicable laws, restrictions or regulations. 
 
Indemnification 
You agree to indemnify, defend and hold harmless H2O Heroes, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. H2O Heroes reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with H2O Heroes in asserting any available defenses. 
 
Arbitration 
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 
 
Class Action Waiver 
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and H2O Heroes agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. 
 
Liability Disclaimer 
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. H2O HEROS LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 
 
H2O HEROS LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. H2O HEROS LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 
 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL H2O HEROS LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF H2O HEROS LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 
 
Termination/Access Restriction 
H2O Heroes reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 
 
You agree that no joint venture, partnership, employment, or agency relationship exists between you and H2O Heroes as a result of this agreement or use of the Site. H2O Heroes's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of H2O Heroes's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by H2O Heroes with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 
 
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and H2O Heroes with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and H2O Heroes with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. 
 
Changes to Terms 
H2O Heroes reserves the right, in its sole discretion, to change the Terms under which www.h2oheroes.co is offered. The most current version of the Terms will supersede all previous versions. H2O Heroes encourages you to periodically review the Terms to stay informed of our updates. 
 
Contact Us 
H2O Heroes welcomes your questions or comments regarding the Terms: 
 
H2o Heros LLC 
_________________ 
San Diego, California 92130 
 
 
Email Address: 
info@h2oheroes.co 
 
Telephone number: 
858-207-6949 
 
Effective as of July 01, 2023